Return & Refund Policy

At ELARION TRADE GROUP LLC, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request an eligible return within 30 days of delivery, subject to the terms below.

30-Day Return Policy

We accept eligible returns requested within 30 days from the date your order is delivered.

To qualify for a return:

• The return request must be submitted within 30 days of delivery.
• The product must include all major components and accessories originally included with the order.
• The product must not have been intentionally damaged, abused, or improperly modified.
• Proof of purchase or a valid order number may be required.
• Used automatic litter boxes must be thoroughly cleaned before being returned.

Because automatic litter boxes are pet hygiene products, all litter, pet waste, hair, and other debris must be completely removed before return.

Products returned in an excessively dirty or unsanitary condition may not be eligible for return.

Return Shipping Costs

For standard customer-initiated returns, customers are responsible for one return shipping cost only.

We do not charge an additional return handling fee for eligible standard returns.

Before returning any product, please contact:

support@petpovt.com

Our customer service team will provide the appropriate return instructions and return address.

Please do not send your return directly to our business address or to the address shown on the original shipping label unless our customer service team specifically instructs you to do so.

Our return warehouse may differ from our business address.

How to Request a Return

To request a return, please email:

support@petpovt.com

Please include:

• Your full name
• Order number
• Email address used for your order
• Reason for the return
• Photos or videos if there is a product issue

Our customer service team will review your request and provide return instructions.

Please contact us before shipping the product back. Returns sent without prior authorization or to an incorrect address may experience delays in processing.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible at:

support@petpovt.com

Please provide your order number, a description of the issue, and clear photos or videos showing the problem.

If the product was damaged during shipping, please also provide photographs of the shipping carton and packaging when possible.

Depending on the circumstances, we may provide:

• Troubleshooting assistance
• Replacement parts
• A replacement product
• A refund
• Another appropriate resolution

If we confirm that a return is necessary because the product arrived damaged or defective, you will not be responsible for return shipping costs resulting from the confirmed defect or shipping damage.

Incorrect Items

If you receive the wrong product, color, variation, or item, please contact:

support@petpovt.com

Please provide your order number and clear photographs of the item received.

If we confirm that the incorrect item was shipped due to our error, we will arrange an appropriate replacement, return, or refund.

You will not be responsible for return shipping costs resulting from our error.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

After the refund has been processed, it may take approximately 3–8 business days for the funds to appear in your account, depending on your bank, credit card issuer, or payment provider.

Processing times imposed by banks and third-party payment providers are outside our control.

Original Shipping Charges

For standard customer-initiated returns, original shipping charges, expedited delivery fees, and other optional shipping-related charges are generally non-refundable.

For an eligible standard return, customers are responsible for one return shipping cost only.

If the return is required because of our error or because the product arrived damaged or defective, applicable return shipping costs will be handled in accordance with this policy.

Exchanges

If you would like to exchange your product, please contact:

support@petpovt.com

Exchange availability depends on current inventory.

Our customer service team will confirm availability and provide the appropriate exchange instructions.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at:

support@petpovt.com

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already shipped, you may request an eligible return after receiving the product.

Lost or Misdelivered Packages

If tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier first.

The carrier may be able to confirm the delivery location, review the driver’s delivery records, contact the delivery driver, or open a missing package investigation.

If the carrier confirms that the package was lost or delivered incorrectly, please contact:

support@petpovt.com

We will review the circumstances and provide an appropriate resolution, which may include a replacement shipment where appropriate.

Non-Returnable Situations

Where permitted by applicable law, we may be unable to accept a return if:

• The return request is submitted more than 30 days after delivery.
• The product has been intentionally damaged or improperly modified.
• Damage resulted from misuse or failure to follow product instructions.
• Major components or accessories are missing.
• An automatic litter box is returned in an excessively dirty or unsanitary condition.
• The product is returned without authorization or sent to an incorrect return address.

These restrictions do not affect consumer rights or remedies that cannot legally be excluded under applicable law.

Business Information

ELARION TRADE GROUP LLC
22483 HICKORY LN
BULLARD, TX 75757
United States

Customer Support Email:
support@petpovt.com

The business address above is provided for company identification and correspondence purposes and is not automatically our return address.

Please contact customer service before returning any product.

Contact Us

For questions regarding returns, refunds, exchanges, damaged products, or other after-sales matters, please contact:

ELARION TRADE GROUP LLC
22483 HICKORY LN
BULLARD, TX 75757
United States

Email: support@petpovt.com