Terms of service
Terms of Service
Last Updated: September 25, 2026
These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services operated by ELARION TRADE GROUP LLC (“we,” “us,” or “our”).
By visiting our website, placing an order, purchasing our products, or otherwise using our services, you agree to these Terms. Please read them carefully before completing a purchase.
1. Online Store Terms
By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the consent of a parent or legal guardian where required by applicable law.
You may not use our website, products, or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or other harmful material through our website.
We reserve the right to refuse or restrict service where reasonably necessary and permitted by applicable law.
2. Products and Product Information
We sell automatic litter boxes and related pet products and accessories.
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, photographs, colors, features, prices, and other information displayed on our website are accurate.
However, minor variations may occur due to photography, lighting, screen settings, manufacturing variations, product improvements, or packaging updates.
We may update product specifications, packaging, components, or features from time to time, provided that such changes do not materially affect the essential functionality of the product.
Customers are responsible for reviewing product descriptions, specifications, compatibility information, and usage requirements before purchasing.
3. Product Use and Safety
Automatic litter boxes contain electronic and moving components and must be used according to the instructions, warnings, and safety information supplied with the product.
Customers should:
- Follow all product instructions and safety warnings.
- Place the product on a stable and appropriate surface.
- Properly clean and maintain the product.
- Supervise pets when introducing them to the product.
- Avoid modifying, disabling, bypassing, or interfering with safety mechanisms.
- Stop using the product if it appears damaged or operates abnormally.
Customers are responsible for determining whether a product is appropriate for their pet’s age, size, physical condition, behavior, and individual needs.
Children should not operate, climb on, play with, or interfere with an automatic litter box without appropriate adult supervision.
If you believe your product is damaged or malfunctioning, discontinue use and contact:
support@petpovt.com
Nothing in these Terms limits consumer rights or product safety protections that cannot legally be excluded.
4. Product Availability
Products, colors, variations, and accessories may be available in limited quantities.
If an item becomes unavailable after you place an order, we may contact you regarding available options, including an alternative variation, comparable replacement, waiting for restocking, or cancellation and refund.
We will not substitute a materially different product without appropriate communication with you.
5. Prices
Prices displayed on our website may change from time to time.
The price applicable to your purchase will generally be the price displayed when you complete checkout, subject to correction of genuine pricing, technical, or typographical errors where permitted by applicable law.
Applicable shipping charges, taxes, duties, or other fees may be displayed separately during checkout.
6. Orders
Submitting an order does not necessarily constitute final acceptance of the order.
Where permitted by applicable law, we may reject, limit, or cancel an order for legitimate reasons, including:
- Product unavailability
- Incorrect pricing or product information
- Payment authorization problems
- Suspected fraudulent or unauthorized transactions
- Shipping restrictions
- Incorrect or incomplete delivery information
- Orders that violate these Terms
If we cancel an order after payment has been successfully collected, an appropriate refund will be issued to the original payment method.
7. Payments
You agree to provide accurate, current, and complete billing and payment information when placing an order.
Payments may be processed by third-party payment providers. We generally do not directly store complete credit or debit card numbers.
Your use of a payment method may also be subject to the applicable payment provider’s terms and privacy practices.
8. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Customers are responsible for providing complete and accurate shipping information.
If you discover an error in your shipping address, please contact:
support@petpovt.com
as soon as possible.
We will make reasonable efforts to update your information before fulfillment. Once an order has been processed or shipped, we may no longer be able to change or redirect the delivery address.
Delivery times are estimates unless expressly stated otherwise and may be affected by carrier delays, severe weather, public holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.
9. P.O. Box Addresses
Due to the size and shipping requirements of certain products, particularly automatic litter boxes, some carriers may be unable to deliver to P.O. Box addresses.
Where necessary, customers must provide a valid physical street address.
If the carrier cannot service the address provided, we may contact you to request an alternative delivery address.
10. Lost or Misdelivered Packages
If tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier first.
The carrier may be able to confirm the delivery location, review the driver’s delivery records, contact the delivery driver, or open a missing package investigation.
If the carrier confirms that your package was lost or delivered incorrectly, please contact:
support@petpovt.com
We will review the circumstances and provide an appropriate resolution, which may include arranging a replacement shipment where appropriate.
11. Returns
Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.
For standard customer-initiated returns, customers are responsible for one return shipping cost only.
Used automatic litter boxes must be thoroughly cleaned before being returned. All litter, pet waste, hair, and other debris must be removed.
Before returning a product, contact:
support@petpovt.com
Our customer service team will provide the appropriate return instructions and return address.
Do not send returns directly to our business address unless our customer service team specifically instructs you to do so.
Our return warehouse may differ from our business address.
12. Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
After we issue the refund, it may take approximately 3–8 business days for the funds to appear in your account, depending on your bank, credit card issuer, or payment provider.
Third-party financial institution processing times are outside our control.
13. Damaged, Defective or Incorrect Products
If your product arrives damaged or defective, or you receive an incorrect product, color, or variation, please contact:
support@petpovt.com
Please provide your order number and, where applicable, clear photographs or videos showing the issue.
Depending on the circumstances, we may provide troubleshooting assistance, replacement parts, a replacement product, a refund, or another appropriate resolution.
If we confirm that a return is required because of a product defect, shipping damage, or an error on our part, you will not be responsible for return shipping costs resulting from that issue.
14. Order Cancellations
If you wish to cancel your order, please contact support@petpovt.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or shipping.
Once an order has been processed or shipped, cancellation may no longer be possible.
After receiving your order, you may request an eligible return under our Return & Refund Policy.
15. Warranty and After-Sales Support
Where a specific warranty is offered with a product, the warranty period and conditions displayed on the applicable product page or accompanying warranty documentation will apply.
Warranty coverage generally does not apply to damage resulting from misuse, accidents, unauthorized modification or repair, failure to follow product instructions, improper maintenance, inappropriate use, or normal wear and tear.
These limitations do not affect statutory warranties or consumer rights that cannot legally be excluded.
For after-sales assistance, contact:
support@petpovt.com
16. Promotions and Discount Codes
Promotions, coupons, discount codes, and special offers may be subject to additional conditions.
Unless otherwise stated, discounts have no cash value, certain products may be excluded, promotions may have expiration dates, and discount codes may not be combined.
Discounts generally cannot be applied retroactively to completed purchases.
17. Accuracy of Website Information
We make reasonable efforts to maintain accurate and current website information.
However, our website may occasionally contain typographical errors, inaccuracies, or omissions regarding product descriptions, specifications, prices, promotions, availability, shipping information, or other content.
Where permitted by applicable law, we may correct errors and update information.
18. Intellectual Property
Content available through our website, including text, photographs, product images, videos, graphics, logos, icons, designs, and website layouts, may be protected by copyright, trademark, and other intellectual property laws.
Unless expressly authorized by us or permitted by applicable law, you may not reproduce, distribute, modify, republish, sell, or commercially exploit protected website content without permission.
19. Reviews and User Content
If you submit reviews, photographs, comments, feedback, suggestions, or other content, you represent that you have the right to provide such content.
You must not submit content that is unlawful, fraudulent, defamatory, threatening, abusive, infringes another person’s rights, contains malicious software, or otherwise violates applicable law.
Subject to applicable privacy and intellectual property laws, content voluntarily submitted for publication may be used in connection with our website, products, and services.
20. Third-Party Services
Our website may use or link to third-party ecommerce, payment, shipping, analytics, advertising, and technology services.
These third parties operate independently and may have their own terms and privacy policies.
We are not responsible for websites or services operated independently by third parties that we do not control.
21. Prohibited Uses
You may not use our website or services to violate applicable laws, engage in fraud, infringe another person’s rights, submit intentionally false information, attempt unauthorized access to our systems, introduce malicious software, interfere with website security, or misuse our payment systems.
We may restrict access where reasonably necessary to protect our customers, services, business, or legal rights.
22. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and online services are provided on an “as available” basis.
We do not guarantee that access to our website will always be uninterrupted, completely secure, or error-free.
Nothing in these Terms excludes warranties, guarantees, remedies, or consumer rights that cannot legally be excluded.
23. Limitation of Liability
To the maximum extent permitted by applicable law, ELARION TRADE GROUP LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or online services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
24. Privacy
Our collection and processing of personal information is described in our Privacy Policy.
Privacy-related questions may be submitted to:
support@petpovt.com
25. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in effect.
26. Entire Agreement
These Terms, together with our Return & Refund Policy, Privacy Policy, Shipping Policy, and other applicable policies displayed on our website, constitute the applicable terms governing your use of our website and purchase of our products.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, services, or applicable requirements.
The latest version will be published on this page with an updated “Last Updated” date.
28. Contact Us
If you have questions about these Terms, your order, our products, shipping, returns, refunds, or after-sales support, please contact:
ELARION TRADE GROUP LLC
22483 HICKORY LN
BULLARD, TX 75757
United States
Customer Support Email:
support@petpovt.com
The business address above is provided for company identification and correspondence purposes. It is not automatically our return address. Please contact customer service before returning any product.